Frequently Asked Questions 3D printing

Frequently Asked Questions

If your question is not in the list, don’t hesitate to use the form to contact us.

How can I have something printed?

Steps:

  • You create your own design or you search for a design online.
  • You fill in the form (under print service).
  • We contact you as soon as possible to make sure we understand your request.
  • We provide you with a quote as soon as possible (usually within 12 hours, almost always within 24 hours).
  • If you agree, you accept the quote. If not, we can always modify the quote until it suits you.
  • We get to work. When your order is ready, we contact you and send an invoice with payment details.
  • After receiving payment, we deliver the result as soon as possible (or you pick it up)
How can I have something scanned?

Steps:

  • Send us some photos of the object to be scanned
  • We provide you with a quote as soon as possible.
  • After accepting the quote, we make an appointment to scan the object.
How can I have something designed?

Steps:

  • Send us a message with a description of your idea. Include some photos if applicable.
What material is used?
Our standard material is PLA. But we can also print in PETG, TPU, ABS, ASA, PAHT-CF etc.
How much does shipping cost?
Free delivery in postal codes 2000, 2018 and 2140. Outside this area, standard bpost rates apply. Pickup in Antwerp is always free (by appointment).
Are there any size limitations?
Our maximum print volume is 340x320x340 mm³. Larger objects are also possible by splitting them and carefully reassembling them afterwards.
Can I also pick up?
Certainly, but only by appointment.
My print is broken!
Contact us and we will look for a solution together.
How can I pay?
Preferably upon pickup with Payconiq or cash. Bank transfer is also possible.
Technical details

3D printing is a technically complex matter where much depends on the model and the application of the printed model.

The standard nozzle of the printer has a diameter of 0.4mm. This gives an indication of the accuracy. For larger ’engineering’ prints we sometimes use a 0.6mm nozzle. This is faster and therefore cheaper for the customer.

The layer height is 0.20mm by default for a 0.4mm nozzle, but we can go from 0.08mm to 0.28mm at a minimal extra cost on request. For the 0.6mm nozzle this goes from 0.2mm to 0.48mm. For complex objects we also use a variable layer height where the layer height varies. This is done to minimize the visual impact of the layers.

The infill percentage is 15%. This means that internal parts of the model are 15% filled (typically with a grid structure). This is good for most applications, but it is also possible to go for higher percentages (even up to 100% for full infill) for extra strength. This of course comes with a higher cost (more material and takes longer).

Don’t hesitate to contact us for further technical details.